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Lockerly
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Cus
t
omer Suppo
r
t
T
eam
T
r
aining
Cus
t
omer
A
c
tions
F
r
o
n
ts
t
age
Bac
k
s
t
age
Suppo
r
t P
r
ocess
Linking
L
oc
k
er
t
o
S
y
s
t
em
Ins
t
allation of
L
oc
k
er
Evidence
Manu
f
a
c
t
uring &
T
r
anspo
r
ting
L
oc
k
er
Disc
ov
er App &
Regis
t
e
r
s
Email in
f
orming
of app
QR Code made &
distribu
t
ed
S
t
ude
n
t D
e
t
ails
added
t
o Da
t
abase
L
oc
k
er’s dimension
& location lis
t
ed
Sharing
L
oc
k
er
o
p
tion indica
t
ed
Da
t
a of
o
ther
s
t
ude
n
t
r
e
tri
v
ed
Booking and
P
ayme
n
t of
L
oc
k
er
W
aiting
f
or all pa
r
ties
t
o ma
k
e payme
n
t
App p
r
ocess booking
& payme
n
t
P
ayme
n
t p
r
ocessing
Email/app confirms
loc
k
er and lock code
T&C, Regulation and Rules lis
t
ed on app/email
be
f
o
r
e & a
f
t
er booking loc
k
er
L
oc
k
er assigned i
n
t
o
da
t
abase
R
e
tri
v
al of lock code
f
r
om da
t
abase
Find & Unlock
L
oc
k
er
Map gi
v
en on
ex
a
c
t
location of loc
k
er
L
oc
k
er guidelines
and T&C made
F
eedback & Issues Arises and
A
dd
r
essed
Map of loc
k
e
r
s made
and put in app
A
v
ailable suppo
r
t s
t
a
f
f
f
or fu
r
ther enquiries
Enquiries p
r
ocessed & dealt with
Resol
v
ed issue
co
n
vey
ed
t
o s
t
ude
n
t
In
f
omation upda
t
es & Bug Fix on App
Email se
n
t of
r
e
n
t
al period ending soon &
o
p
tion
t
o
r
en
e
w
r
e
n
t
al gi
v
en
AI Chatb
o
t with
F
A
Q
an
s
w
e
r
s
O
p
tion of h
o
w
t
o
r
en
e
w
r
e
n
t
al on app
Email/app in
f
orm
s
t
ude
n
t of
r
e
n
t
al end
Ren
e
wing
L
oc
k
er
Re
n
t
al &
P
ayme
n
t
Re
n
t
al
P
eriod End &
Clearing of
L
oc
k
er
App as
k
s
f
or cur
r
e
n
t
lock code
W
aiting
f
or payme
n
t
f
r
om all pa
r
ties
App p
r
ocess Ren
ew
al
& payme
n
t
L
oc
k
er da
t
a upda
t
ed
in da
t
abase
Booking
r
em
ov
ed
f
r
om da
t
abase
L
oc
k
er made a
v
ailable
in da
t
abase
Line of
I
n
t
e
r
a
c
tion
Line of
Visibili
t
y
Line of
I
n
t
ernal
I
n
t
e
r
a
c
tion
IT Suppo
r
t
L
oc
k
er Booking App
L
oc
k
er
Be
f
o
r
e School S
t
a
r
ts
During
L
oc
k
er Booking
During
L
oc
k
er Re
n
t
al
L
oc
k
er Re
n
t
al End
AI Chatb
o
t d
ev
eloped
Da
t
abase
App Mai
n
t
ainance
T
r
oublesho
o
ting
F
eedback loop
cy
cle
Service Blueprint
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